Roasting and Shipping
Q: "I just ordered my coffee! When can I expect it to arrive?"
A: Firstly, you're awesome for getting some great coffee!
We roast every Monday, Wednesday and Saturday. We'll process all orders received before 3pm on those days and ship out on the next working day
For example, you ordered sometime on Tuesday. We'll roast and pack your order on Wednesday and your order will be picked up by a courier on Thursday. Or if you placed your order on Saturday before 3pm, your order will be picked up by a courier on Monday.
Your mail will reach you based on the lead time set by the courier shown in the checkout page, so just remember that when you're counting down the days till you receive your package
If your order was processed and doesn't reach you within 10 days (or the lead time set by the courier - especially for orders not shipping to Singapore), do reach out to us via our email email@example.com
Q: "I would like to cancel/edit my subscription. How do I do that?"
A: Do log in to your account on our page and adjust the details of your subscription through there
Q: "I'd like to purchase something else on top of my subscription, but i'm already paying for shipping! Could you guys add it into my existing delivery?"
A: While we're still trying to develop an ordering system for subscribers to add items into their next delivery, we still might have to things the old fashioned way of placing an order as per usual, but stay tuned for updates!
Place an order shipping to your current subscription address with any shipping method. We will automatically refund any additional shipping fees associated with the new purchase before we ship your order if you are a subscriber and send out your purchase together with your upcoming subscription.